Gilbert Rogers

Case Study

My Voluntier

Overview

MyVoluntier is a company aimed at creating a platform with the goal of connecting volunteers to opportunities in their area. It offers a centralized hub for event organizers, volunteers, educators, and even court systems to track their impact in their community.

This project offered a complex experience that allowed me to challenge my problem solving skills.

Approach

When MyVoluntier reached out to me for UX consulting, they had already begun working on their product. However their design team was extremely small, and they had not quite left the concept phase. Time was of the essence, and the development team was ready to go, however there was nothing to develop yet. As such, it was up to me and my team to start pushing this project in the right direction.

Challenges:

  • Wide spectrum of stakeholders (students, educators, courts, hospitals, churches)


  • Sensitive information needed to be handled correctly and carefully


  • Different institutions had different requirements for service.


  • Handling private vs public service events.


  • Handling moderator accounts.

Business Outcomes:

  • Investigate existing documentation to outline an MVP.


  • Leverage research methods to better understand the large sample of possible users.


  • Create flows to aid in onboarding various educational and governmental institutions.



Process Overview

Our team operated at the intersection of UX research and UI design. While stakeholders and marketing frequently proposed new feature ideas, we remained focused on building a usable, consistent experience.

Early on, we defined a clear MVP based on our uncertainty inventory to keep the project grounded and guide design decisions at a fast-moving pace.

Onboarding

Stakeholders originally proposed separating users into individuals, schools, or organizations during signup. I identified several issues: this approach would confuse users, create redundant account management, and burden development.

We simplified onboarding by allowing every user to create a single account, with the ability to later create organization pages under that same profile.


User Verification

Each organization type had unique verification needs.
During page creation, users select their organization type — nonprofit, educational, religious, or government. Educational, religious, and service organizations could upload verification documents anytime after creation.

Government agencies and national corporations were required to schedule a live verification meeting in order to confirm their identity and their institution needs.


Volunteer Engagement

In order to incorperate elements that keep volunteers engaged, we wanted to motivate them by adding a "tier," system. This system, obviously stemming from our name, was intended as a way to provide rewards for those who are routinely involved in their community. Not only did this benefit those volunteering, but also encourage members to keep pace with thier peers, and keep track of their own impact.

An added benefit included the ability to get backed with local events, that aligned with your skills.

Outcome

Our team successfully delivered a streamlined onboarding experience and a scalable organization verification system. These improvements provided a clear, consistent user journey for both individuals and institutions, while reducing development complexity and maintenance needs. By focusing on usability from the start, we helped position MyVoluntier for faster development and broader user adoption.

This project strengthened my ability to balance stakeholder priorities with user-centered design. I learned how critical it is to define a strong MVP early in the process, especially under tight timelines. It also reinforced that designing for users often means designing for developers too — simplicity and clarity benefit everyone involved.

Thanks for reading!

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